This is an Agreement between You - Customer of our Hosting Services, and the following companies, which partner with XLPages - LiquidNet US LLC, a US company headquartered in Fort Lauderdale, Florida, and LiquidNet Ltd., a UK company headquartered in London, UK. Legal details about the two companies can be found in the 'Customer Service Contact Details' section of this document. For the sake of brevity, XLPages, LiquidNet US LLC and LiquidNet Ltd. will be referred to as 'XLPages' in this document.
all details about our order verification procedure. Its aim is to
fill you in on our policy towards Internet frauds. Our company's
policy is to strictly scrutinize each new order and verify the
payment details of each new customer.
How does the
verification procedure take place?
*Step 1.* You place an
order for a hosting account with us through our order form. A money
transaction follows through the selected payment method.
2.* We receive a notification email from our authorized retailer
(PayPal, WorldPay, 2CheckOut) for the transaction.
*Step 3.* An order verification procedure commences
within one hour after the notification has been received (on weekends
this period may be longer).
4.* A sales representative of ours compares your IP location with
your billing address and the location information given in your
*Step 5.* Payment
confirmation by phone is made at a time convenient for you. If we
can’t reach you by phone, we’ll send you an email, asking you to
present us with another phone number which you can be reached at in
order to confirm the payment. If within a 48-hour period you still
haven’t confirmed the payment, the order will be cancelled and the
account will be blocked.
IMPORTANT: All new
PayPal payments come to us with a status ‘Authorized’, but no
funds are cleared into our account yet. Within the period of 48 hours
the ‘Authorized’ status should be updated to either ‘Capture’
(if we approve the payment), or ‘Void’ (if we fail to approve the
payment). The funds will be cleared into our account as soon as (and
only if) the payment goes into ‘Capture’ status. Please, MIND
that your successfully cleared payment will consequently show up with
the following statuses - ‘Authorized’ and ‘Capture’, in your
PayPal statement. This does NOT mean that you have been charged twice
for the service.
We take no
responsibility if, during the order verification process, the domain
chosen by you has been registered by someone else, since we register
domain names only after the payment has been confirmed. If this is
the case, then you might wish to register another domain(s).
CUSTOMER SERVICE CONTACT DETAILS
Customers can get in touch with our Customer Care representatives via any of the
options listed below.
Via the ticketing systems - open a trouble ticket from the Web Hosting Control
Panel (section Help Center - > Open New Ticket). 1-hour support response is
guaranteed! (anchor to 1-hour Support Response Guarantee from Service Level
Pre-sale and general questions
Phone or Fax us at:
US TOLL FREE PHONE: +1-800-574-0902
INTERNATIONAL PHONE: +1-510-870-0646
UK PHONE : +44-20-7993-2673
AU PHONE : +61-2-8014-8213
US FAX: +1-510-868-6446
E-mail us using our Contact Us form
Use our Live Chat
Send us a Letter to:
LiquidNet US LLC
6750 North Andrews Ave
Fort Lauderdale, FL 33309
United States of America
7 Kersfield Road
Putney, London SW15 3HN